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terms and conditions

  1. Object
    1.1. These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely, via electronic network, from the Site (hereinafter, the Site).

1.2. The owner of the Site is Giuseppina Chiocchetti (hereinafter, Oh La Bra) with registered office in Pompeii (NA) - Traversa Tortora 29.

  1. Acceptance of the general conditions of sale
    2.1. All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions as well as by the Italian Consumer Code (Legislative Decree no. . 206/2005), section II Distance contracts (articles 50 – 67) and by the Italian regulations on electronic commerce (Legislative Decree 70/2003).

2.2. With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.
2.3. The Customer, therefore, is required to carefully read, before carrying out any purchase transaction, these General Conditions that Oh La Bra makes available to him also in order to allow reproduction and storage in compliance with the provisions of the art. 12, 3rd paragraph of the Legislative Decree. 70/2003.

2.4. Oh La Bra may modify, at any time and without notice, the content of the General Conditions. The General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to each individual Purchase Contract.

  1. Products
    3.1. (hereinafter “Site”) is an online site for the sale of lingerie.

3.2. All the Products offered are illustrated in detail on the Site, within the respective sections, distinguished by Product categories.

3.3. The visual representation of the Products on the Site, where available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, on the part of Oh La Bra, regarding the 'exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or packaging.

3.4. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails.

  1. Purchase procedure
    4.1. The Customer can purchase the Products present in the Oh La Bra electronic catalogue, illustrated in detail on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.

4.2. To purchase the Products, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must complete and send to Oh La Bra the order form in electronic format available on the site, following the instructions given therein. Purchase orders must be filled out exactly in their entirety.

4.3. The Customer must insert the selected products into the appropriate "Cart" and, after having chosen the courier and viewed and accepted the contribution for delivery costs, he can proceed with the purchase.

4.4. If the customer needs to modify the order he can contact customer service.

4.5. Once this operation is completed, the Customer will see a screen containing the summary of the purchase order, including delivery costs.

4.6. After viewing the summary, the Customer must select the desired type of payment, i.e. cash on delivery (cash on delivery), credit card and PayPal, bank transfer and send the order by clicking on the appropriate button.

  1. Conclusion of the contract
    5.1. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and entails complete knowledge and full acceptance of these General Conditions.

5.2. Each purchase contract stipulated between Oh La Bra and the Customer must be considered concluded with the sending by Oh La Bra of the acceptance of the order to the Customer's email address. This confirmation message will indicate an "Order Number", to be used in any subsequent communication with Oh La Bra. The message will include, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any possible corrections. Possible additional costs caused by errors in the data not reported promptly will be the sole responsibility of the Customer.

5.3. Each order can be viewed by the Customer on the Site, in their personal area, if they are registered, or by contacting Oh La Bra Customer Service, immediately after sending the order itself.

5.4. It is possible that there may be occasional unavailability of the Products offered, in which case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the available products after having sent communication to the Customer regarding the products not available.

5.5. Oh La Bra has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of non-acceptance of the order same.

5.6. In particular, Oh La Bra reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if - also following a comparison with the circuit that manages credit card payments - anomalies are found in the transactions and in the means of payment used by the Customer.

5.7. The Customer will be able to check the contents of the purchase contracts concluded at any time by accessing their personal area of ​​the Site, if they are registered, or by contacting Oh La Bra Customer Service.

  1. Product prices
    All prices of the Products are clearly indicated on the Site and are inclusive of VAT. Delivery costs are adequately highlighted at the time of ordering. The cost of each shipment may vary based on the delivery and payment method as well as the destination and total amount of the order
  2. Billing and payment methods
    7.1 Online sales are equivalent to mail order sales. It is not necessary to issue a receipt or receipt for sales made to private individuals, as it is the seller's fiscal responsibility to ensure the correct keeping of the register of fees. VAT number holders have the right to request the issuance of an invoice, upon communication of the data by e-mail. For the issuing of the invoice, the information provided by the Customer is valid. No changes to the data will be possible after the invoice has been issued. All prices displayed in our online shop include VAT at the rates established for the respective products by the Italian laws in force on the matter.

7.2. As detailed below in the relevant points, payments by Credit Card and PayPal only require an authorization or a reservation of the money without actual charge when the Customer places the order. Payment is therefore actually charged to the Customer only when the Products are delivered to the courier responsible for shipping. At this stage Oh La Bra will also issue the invoice relating to the order.

7.3. Payment for the purchased Products is made by credit card, PayPal, cash on delivery, bank transfer.

Direct bank transfer

The ordered products will be shipped only upon actual crediting to Oh La Bra's current account, which must take place within 5 working days from the date of acceptance of the order, under penalty of cancellation of the order. When issuing the bank transfer it is necessary to indicate the order number reference in the reason for the transfer. For more information on the bank details to use, contact Customer Service. For payments made by bank transfer, orders will be processed only after verification of payment.

Online credit cards
The accepted credit cards are: Visa, Visa Electron, Mastercard, Maestro, American Express, Aura, Discover.
The order amount is not charged to the card immediately, but at a later stage, within the limits authorized by the Customer.

PayPal, an eBay group company, is a fast and secure payment system.
Once the order has been completed and the PayPal method has been chosen as the payment method, the buyer will be redirected to the PayPal website, where he can access his account by entering his personal email address and password. After registration, you can proceed with payments via PayPal without having to re-enter your data, even for subsequent purchases. By choosing to pay with PayPal, the amount is charged directly to the assigned credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid card (PostePay). PayPal protects buyer information as no financial information is passed on.
For each transaction carried out using this method, a confirmation email will be sent by PayPal.
Please note that the amount of the order is debited to the PayPal account when the order is accepted by the courier. When placing the order on the Website, an authorization request will simply be made to check availability on the Customer's PayPal account, without any charge.
In case of cancellation of the order, the amount will be refunded to the Customer's PayPal account.

The Customer can pay directly to the courier who will deliver the ordered Products.
For this payment method, only cash is accepted. The courier will not accept bank checks or bank drafts and will not deliver the Products if he does not receive the exact amount indicated in the order. The courier is not authorized to give change.

  1. Delivery methods and costs
    8.1. Oh La Bra undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. Delivery of the Products will be carried out by courier, and times will vary depending on the destination. The terms indicated at the time of the purchase order are however indicative.

8.2. Oh La Bra delivers to all the countries indicated on the Site and delivery will take place without an appointment.

8.3. No responsibility, for any reason, can be charged by the Customer to Oh La Bra in the event of a delay in processing the order or in delivering the Products covered by the Purchase Contracts.

8.4. The Products ordered will be sent to the postal address specified by the Customer. Upon delivery of the Products by Oh La Bra to the designated courier, a shipping confirmation email will be sent to the Customer.

8.5. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier will send a warning email and will attempt a new delivery according to the methods established by them.
In case of impossibility to carry out the new delivery due to the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a further delivery. In the event that Customer Service is unable to contact the Customer for the following 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the Products included in the order will be returned to Oh La Bra.
After 30 (thirty) days from the date on which the Products covered by the order were sent back to Oh La Bra due to the impossibility of carrying out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 cc. Oh La Bra will refund the sum paid by the Customer, net of the costs of returning the Products and the costs of storing them at the branch of the courier responsible for delivery.

8.6. The termination of the contract and the refund amount will be communicated via email. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiry of thirty days, the Customer requests to receive the purchased Products again, Oh La Bra will proceed with the new delivery after charging, in addition to the costs thereof, the costs of returning the Products to Oh La Bra and the storage costs.

8.7. Upon delivery of the Products by the courier appointed by Oh La Bra, the Customer is required to scrupulously check:
a) That the anti-theft label is intact and the packaging is not damaged or otherwise altered.
b) That the number of pieces delivered corresponds to what is indicated in the transport document.

8.8. Any damage to the packaging and Products or the mismatch in the number of pieces/packages or indications must be immediately reported by the Customer, who can contact Oh La Bra through Customer Service specifying the order for which such errors occurred.

8.9. Cases of force majeure, unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by Oh La Bra, will entitle Oh La Bra to split up, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Contract. In such cases, Oh La Bra will be responsible for providing timely and adequate communication of its decisions to the email address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, in the comparisons to Oh La Bra.

  1. Discount Coupons – Promotions
    9.1. Any discount coupons or promotional codes may be entered when the Customer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.

9.2. The discount voucher may be combined with other commercial initiatives only in cases where it is expressly indicated.

  1. Right of withdrawal and its effects

10.1. The Customer has the right to withdraw from the contract, without giving reasons, within 14 days.

10.2. The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the last good.

10.3. To exercise the right of withdrawal, the Customer is required to inform Oh La Bra of his decision to withdraw from the contract through an explicit declaration, such as sending an email to the following address To then start the return process, you can contact customer service to carry out everything in the most convenient and fastest way.

10.4. To respect the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

10.5. If the Customer withdraws from this contract, all payments made to Oh La Bra will be refunded, including delivery costs, without undue delay and in any case no later than 14 days from the day on which Oh La Bra is informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to bear any costs as a consequence of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.

10.6. The direct costs of returning the goods will be borne by the Customer. The Customer is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

  1. Non-conformity of products and defective products
    11.1. The Products offered on the Site comply with national and community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used to view them.

11.2. In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to an immediate refund of the non-compliant goods, after sending photographs to Customer Service via email which highlight the damage or the non-conformity of the Product.

11.3. Communication will follow from the Oh La Bra staff with an indication of the reimbursement method which could take place, at the Customer's discretion, also through discount vouchers on the next purchase exceeding the value of the goods to be refunded, excluding any further liability of Oh La Bra , in any capacity.

11.4. In any case, without prejudice to the provisions regarding the legal guarantee of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135)

  1. Processing of personal data
    Customer data is processed by Oh La Bra in accordance with the provisions of current legislation on the protection of personal data, as specified in the information in the specifically dedicated section, called "Privacy Policy".